This Shipping & Delivery Policy outlines Eternal Minds AB's shipping procedures, delivery timeframes, and shipping costs for our hardware wallet products. We strive to process and ship all orders quickly and securely.
Security Priority: Due to the sensitive nature of cryptocurrency hardware, all shipments use secure, trackable delivery methods with signature confirmation.
Orders are processed Monday through Friday, excluding holidays:
Order Confirmation: You'll receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking information once your order ships.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | €9.99 | ✓ Included |
| Express Shipping | 2-3 business days | €19.99 | ✓ Included |
| Overnight Shipping | 1 business day | €29.99 | ✓ Included |
We currently do not ship to the following countries due to legal restrictions:
Legal Compliance: Customers are responsible for ensuring cryptocurrency hardware is legal in their jurisdiction before ordering.
For guaranteed holiday delivery, order by:
For all shipping-related questions:
Email: shipping@ethernalwallet.online
Phone: +49 30 505 697 323
Hours: Monday-Friday 9:00 AM - 6:00 PM CET
Response Time: We typically respond within 4-6 hours during business hours
For shipping questions, issues, or special requests:
Company: Eternal Minds AB
Email: shipping@ethernalwallet.online
Phone: +49 30 505 697 323
Address: Bondegatan 31, 11633 Stockholm, Sweden. Registration number: 5595275719
Customer Service: Monday-Friday 8:00 AM - 8:00 PM CET
Shipping Department: Monday-Friday 9:00 AM - 5:00 PM CET
Emergency Contact: +49 30 829849234
We work with trusted shipping partners including: